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Privacy Policy

Welcome to remedies4u.co.uk. We are pleased that you visited our website and thank you for your interest. We respect your right to privacy. This Privacy Policy sets out details of how we use and process your personal data, hopefully provided in a readable and transparent manner.

We might amend the Privacy Policy from time to time. If you care about your privacy, visit this page regularly and you’ll know exactly where you stand. If we make changes to the Privacy Statement which will have an impact on you (for example, if we intend to process your personal data for other purposes than communicated in the past in this Privacy Policy), we will notify you of these changes before the new activities begin.

SECTION 1 – THE PURPOSE AND ABOUT US

The purpose of this Privacy Policy is to describe how Remedies4u (“Remedies4u”, “us,” “we,” or “our”) collects, uses and shares information about you through our websites, owned and controlled by us, including www.remedies4u.co.uk, (collectively referred to herein as the “Site”). Please read this notice carefully to understand what we do.

SECTION 2 – THE INFORMATION WE COLLECT AND THE LEGAL BASIS

When you access the website via any means, subscribe for a newsletter, become a member by signing-in, or make a purchase through the website, we may collect, store and use certain of your personal information in line with this policy.

A) Personal data you give to us

To register or make a purchase on the website, we ask for your name and email address. When you purchase something from our online store, to deliver your order, we also ask an address. When you make a purchase, depending on the payment option you choose, our payment service provider, will also collect and process your credit card or other payment details.

Credit Card Information: If you choose a direct payment gateway to complete your purchase, then Paypal stores your credit card data. All transactions are secure and encrypted. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here

Registration for our e-mail newsletter: If you subscribe to our e-mail newsletter, we may send you send you emails about our store, new products and other updates. Mandatory information for sending the newsletter is your e-mail address alone. For sending the newsletter, we use the so-called double opt-in procedure. This means that we will only send you an e-mail newsletter if you have explicitly confirmed to us that you agree to the sending of the newsletter. We will then send you a confirmation e-mail asking you to confirm by clicking on a link that you wish to receive newsletters in the future. By activating the confirmation link, you give us your consent to the use of your personal data.

If you need to get in touch with our customer service team or reach out to us through other means (such as through social media) we will collect information from you there too. We will collect information from you included in your reviews, including your display name and avatar if you choose one

B) Personal data we collect automatically

Even if you don’t end up placing an order, when you visit our websites, we automatically collect certain information. From such data we cannot identify you but enable us to tailor our services. This includes your IP address, the date and time you accessed our services, the hardware, software or internet browser you use and information about your computer’s operating system. We can only see the gathered data in a statistical way, but we don’t know to whom it belongs to. The main goal here is to optimize and customize our online platform to your needs, making our site easier and more enjoyable to use. We strive to only use pseudonymized data for these analytical purposes.

C) Legal Basis

In view of purpose A, we rely on the legal basis that the processing of the personal data is necessary for the performance of a contract, specifically to finalize and administer your order and provide you with the item you purchase. If the required personal data is not provided, we cannot finalize the order, nor can we provide customer service. In view of purposes B, we rely on our legitimate commercial business interest to provide our services, and to improve its services.

SECTION 3 – CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, subscribe, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How can I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent (cancel the newsletter) at any time by unsubscribing and/or deleting your profile. If you think there is continued collection, use or disclosure of your information, please contact us at remedies4u.co.uk or mailing us at:
Remedies4u, Ryelands Business Park Unit 22 Wellington TA21 9PZ

SECTION 4 – DISCLOSURE

Disclosure to Competent Authorities
We may disclose your personal information to competent authorities if we are required by law to do so or when there is need to protect and defend our rights

Disclosure To Third Parties
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. Therefore the transmission of personal data as described in this Privacy Policy may include overseas transfers of personal data to countries whose data protection laws are not as comprehensive as those of the countries within the European Union. Where required by European law, we shall only transfer personal data to recipients offering an adequate level of data protection. Here are some of them;

  • Mailchimp: We send our e-mail newsletters via the technical service provider The Rocket Science Group, LLC d / b / a MailChimp, a USA company (http: //www.mailchimp .com), to which we pass on your data provided during the newsletter registration. This transfer serves our legitimate interest in the use of a promotional, secure and user-friendly newsletter system. Please note that your data is usually transmitted to and stored by a MailChimp server in the USA. MailChimp uses this information for sending and statistical evaluation of the newsletter on our behalf. For the evaluation, the emails sent include so-called web beacons or tracking pixels, which represent one-pixel image files stored on our website. This way you can determine if a newsletter message has been opened and which links have been clicked on. In addition, technical information is collected (eg time of retrieval, IP address, browser type and operating system). The data will be collected exclusively pseudonymized and will not be linked to your other personal data, a direct personal reference is excluded. This data is for statistical analysis of newsletter campaigns only. The results of these analyzes can be used. If you want to object to the data analysis for statistical evaluation purposes, you must unsubscribe from the newsletter. Furthermore, MailChimp may use this data itself for its own legitimate interest in the needs-based design and optimization of the service as well as for market research purposes, for example, to determine from which countries the recipients come. However, MailChimp does not use the data of our newsletter recipients to write them down or to pass them on to third parties. In addition, MailChimp is certified under the US – European privacy protection agreement “Privacy Shield” and is committed to complying with EU data protection requirements. You can view the privacy policy of MailChimp here: https://mailchimp.com/legal/privacy/
  • DHL:If the goods are delivered by the DHL transport service provider, we provide for the purpose of service only the name of the recipient and the delivery address to DHL. Passing on is only to the extent necessary for the delivery of goods.
  • Royal Mail If the goods are delivered by the Royal Mail transport service provider, we provide for the purpose of service only the name of the recipient and the delivery address to Royal Mail. Passing on is only to the extent necessary for the delivery of goods

SECTION 5- SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 6 – DURATION OF STORAGE OF PERSONAL DATA

We will retain your personal data for as long as we deem it necessary to enable you to use our services, to provide our services to you (including maintaining the online user account (if created)), to comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this Privacy Policy. If you have a question about a specific retention period for certain types of personal data we process about you, please contact us via the contact details provided below.

SECTION 7- COOKIES

In order to make the visit to our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Please note that you can set your browser so that you are informed about the setting of cookies and individually decide on their acceptance or can exclude the acceptance of cookies for specific cases or in general. Each browser differs in the way it manages the cookie settings. This is described in the Help menu of each browser, which explains how to change your cookie settings. These can be found for the respective browser under the following links:

  • Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
  • Firefox: https://support.mozilla.org/en/kb/cookies- allow-and-reject
  • Chrome: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en
  • Safari: https://support.apple.com/kb/ph21411?locale=en_US
  • Opera: http : //help.opera.com/Windows/10.20/de/cookies.html

Please note that if you do not accept cookies, the functionality of our website may be limited.

SECTION 8 – MANAGING YOUR INFORMATION

We want you to be in control of how your personal data is used by us. You can do this in the following ways:

  • you can ask us for a copy of the personal data we hold about you;
  • you can inform us of any changes to your personal data, or you can ask us to correct any of the personal data we hold about you but, as explained below, you may be able to make such changes yourself;
  • in certain situations, you can ask us to erase, or block or restrict the processing of, the personal data we hold about you, or object to particular ways in which we are using your personal data; and
  • in certain situations, you can also ask us to send the personal data you have given us to a third party.

Where we are using your personal data on the basis of your consent, you are entitled to withdraw that consent at any time subject to applicable law. Moreover, where we process your personal data based on legitimate interest, you have the right to object at any time to that use of your personal data subject to applicable law.

We rely on you to ensure that your personal data is complete, accurate and current. Please do inform us promptly of any changes to or inaccuracies of to your personal data by contacting us.

If you have an online user account, you can access a significant amount of your personal data through our website. Our website generally presents you with the option to add, update or remove information we have about you.

If you wish to object to the processing of your personal data on the basis of legitimate interest and no opt-out mechanism is available to you directly, please contact us at myhealth@remedies4u.co.uk

SECTION 9 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 10 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

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Our products are not intended to diagnose, treat, cure, or prevent any disease. You must not rely on the information on this website as an alternative to medical advice from your doctor or other professional healthcare provider, the information on this website is not advice, and should not be treated as such.

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